Terms and Conditions
Effective Date: 02/24/2025
Welcome to Ember Water! By accessing or using our website, products, and services, you agree to the following **Terms and Conditions**. Please read them carefully before making a purchase or using our site.
1. General Information:
These Terms and Conditions govern your use of Ember Water’s website and services.
By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
We reserve the right to update, modify, or discontinue any part of our website or services at any time.
2. Orders & Payments:
All orders placed on our website are subject to product availability.
Prices are listed in US dollars and are subject to change without notice.
By making a purchase, you agree to provide accurate billing and shipping information.
We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or pricing errors.
3. Shipping & Delivery:
– Orders are processed in the order they are received.
– Processing times vary based on product availability and demand.
– Shipping times and costs will be calculated at checkout. We are not responsible for delays caused by carriers, weather, or other factors beyond our control.
– If an order is lost or damaged in transit, please contact us at admin@emberwater.com so we can assist with a resolution.
4. Returns & Refunds
– Due to the nature of our handmade products, **all sales are final**, unless specified by us.
– If you receive a defective or incorrect item, please contact us within (7) days of receiving your order for a replacement or store credit.
– We are not responsible for issues related to personal scent preferences or accidental misuse of our products.
5. Product Use & Safety
– Our products are **handmade in small batches** and are free from phthalates and parabens.
– Never leave candles unattended while burning. Keep away from children, pets, and flammable materials.
– Ember Water is not liable for any injuries, allergic reactions, or damages resulting from improper use of our products.
6. Intellectual Property
– All content, including product names, descriptions, images, and branding, is the exclusive property of Ember Water and may not be copied, modified, or used without our written permission.
7. Limitation of Liability
– We strive to provide accurate information, but we do not guarantee that our website, product descriptions, or pricing are error-free.
-Ember Water shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
8. Privacy Policy
Your use of our website is also governed by our **[Privacy Policy]**, which explains how we collect and use your personal information.
9. Changes to Terms & Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated **Effective Date**. Your continued use of our website constitutes acceptance of these changes.
10. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us:
Email: admin@emberwater.com